FAQ's on GeM Portal

Who can buy/purchase through GeM?
All vital government and kingdom government ministries/departments including its connected/subordinate places of work, principal and state self sufficient bodies, vital and state public quarter gadgets and neighborhood our bodies etc. Are authorized to make procurement through gem portal.
Please follow following steps to reset your password on GeM portal:
1. Kindly visit https://gem.gov.in/ and click on Login,
2. Click on "Forgot your Password" link,
3. Enter your User Id, kindly note that User Id is case sensitive,
4. Type the Characters displayed in the captcha box, press SUBMIT,
5. An E-mail will be sent to your registered E-mail ID with link to Reset password,
6. Click on Reset Link in your E-mail, and Enter new password and confirm the same, Press SUBMIT.
Kindly note that your Password must be of 8-20 characters- 1 upper case letter, 1 lower case letter, number, and a special character.
For better Price reasonability across all categories, GeM mandates a minimum discount on MRP during product listing. Therefore, the Seller(s) are required to offer minimum discount on the product(s).
Vendor rating is calculated on the basis of five Parameters as defined in the Vendor Rating Policy. The Five Parameters are:
1) Reliability of the Seller/Service Provider
2)Quality of the Delivery
3) Coverage of the Products in GeM Marketplace
4) Timely Delivery of Products/Services
5) Incident History
To know more, please refer the vendor rating document available on GeM under 'Resources->Sellers/service providers'
The Vendor rating is displayed to the Buyers & Sellers on GeM Marketplace.
This caution money provision is being introduced for bringing discipline among sellers. All Sellers on GeM would be required to deposit a fixed amount with GeM as Caution Money deposit.
The Caution Money is to be paid by all Registered Sellers of GeM .
All sellers on GeM are required to deposit a one-time amount as under as caution money:
a) Seller Turnover less than 1 Crore: Rs 5,000/-
b) Seller Turn over > 1 Crore but < 10 Crore: Rs 10,000/-
c) Seller Turnover > 10 Crore: Rs 25,000/-
The Caution Money paid by Seller will remain at the disposal of GeM SPV.
"Key Person" validation fails, when user's "Aadhaar Name" & "Name of Authorized person in the Income Tax Return(ITR)"are different e.g. If "Aadhaar Name" used during registration is Mr. A and Company/ Firm ITR signing Authority's Name is Mr. B, then validation will fail. As per GEM rules, both names should be same.
There is an option in Seller Profile to “Update Aadhaar”; User can update Aadhaar details of ITR authorized signatory & his/her mobile number ,which is linked with Aadhaar & Verify. Once new Aadhaar is updated, "Key Person" validation may be performed again.On Aadhaar update, PAN Validation has to be reverified.
Your Office Locations' address should be same as the address mentioned in Income Tax Return (ITR). To rectify this error, the mandatory fields in the address are to be updated as per the address mentioned in Income Tax Return (ITR).
This happens, when your UAM number has not been validated. To rectify this error, you will have to click on the checkbox “Are you registered with MSME?”, enter UAM number then provide Mobile number / Aadhaar number ( registered with UAM at the time of applying MSME).
Tax validation failures are attributed to mismatch in data provided to GeM and that present in your ITR.
Cases further differ basis constitution type and ITR type.
1. For ITR6, ITR5, ITR4s and ITR3 "Profit and Gain" and "Sale / Gross Receipts of business" sections need to match with ITR.
2. For ITR4 "Profit and Gain" and "Business and Profession" needs to match with ITR.
Please note that in certain categories (Quadrant 1 and Quadrant 2 as per CMS 2.0), only OEMs or their Authorized Resellers are allowed to transact at GeM. This is required to ensure that Buyers get authentic products along with the necessary assurances and warranties as offered by the OEMs.
GeM undertakes continuous assessment of performance of OEMs/Resellers offering products in such categories and makes recommendations to expand the number of Resellers based on outcome of such assessment.
To upload your product, follow these steps: login > click on the catalog > click on Products> click on "Add New" > enter Search Category > enter the Category / Product name in search bar and select from drop down> enter General Information> enter the catalog information > offer quantity and price> enter product specification> upload images > click Save / Proceed> Review Terms and Conditions > Click PUBLISH
The Turn Around Time for product approval is for 96 hours for all products.
This situation usually arises, when you upload products in the "wrong category", or with Incorrect specification(s) , Image, Model, Price, etc. Reasons for product rejection can also be checked in the draft or rejected tab of the catalogue. Also If the valid category is not available, you may come back to portal later as new categories are frequently added or may request the prospective buyer to request GeM for category creation.
Brand may be rejected, or put on hold if the representation of the brand name is not correct or consistent with the trademark/authorization letter/website for the category where brand is requested. Hence, it cannot be validated.
To get verified as an OEM, login into GeM, go to My Account → OEM Panel.
Under “Request OEM Authority for Brand” select your category and Brand. Upload relevant documents (Brand Ownership\Trademark documents), and click on Create Request.
GeM team will verify the request and if validated, you will be granted OEM rights for the brand in the selected category.
As an OEM on GeM, you can initiate Vendor Assessment from your account profile by furnishing required information with respect to Vendor Assessment. This information would be collected through an online form and upon successful submission;
1.Vendor Assessment agency would be assigned for the process.
2. Any requirement for additional documents will be intimated directly by this agency.The required additional documents will be made available on the link provided in the e-mail sent to the vendors. Any updation or change in the status of the information validated at the time of registration or third party assessment shall be enabled for updation by the vendor from time to time with online validation wherever possible.
The Vendor Assessment is a facility, mandatory for OEMs, with certain exemptions. The Vendor Assessment Policy covers three distinct aspects of vendors that are captured and validated. 1. The vendors profile related information, which include Personal identity, Nature of business entity, Financial and Professional status. These are validated through online integration. 2. Second aspect is relating to the business entity’s profile with respect to the supplying capacity and past experiences. This is applicable only for Original Equipment Manufacturers (OEM). 3. Third aspect is the performance of vendors in GeM portal. Once registered and validated either as an OEM or authorized re-seller, the credentials are dynamically validated based on their performance and rating on the platform.
No, Vendor Assessment is not mandatory for all the sellers, it is only mandatory for all OEMs & resellers ( in select categories), unless they come under exempted category.
Vendor exemption can apply multiple times if the previous request marked as failed by the assessment agency(QCI) and if assessment agency (QCI) marked the request as passed then seller can not submit the new request.